Unify Customer Conversations Across All Channels

Managing customer support across multiple platforms is exhausting. Your team constantly switches between WhatsApp, Facebook, website chats, and other channels, missing messages and creating inconsistent experiences. Meanwhile, repetitive questions drain your resources when they could be handled automatically.

What is Tiledesk

Tiledesk is an omnichannel customer engagement platform that brings all your messaging channels into one unified dashboard. Its visual bot builder lets you create AI-powered chatbots without coding, automating up to 75% of routine inquiries while seamlessly handing off complex conversations to human agents. With open-source flexibility and GPT integration, Tiledesk empowers businesses to deliver consistent support experiences across WhatsApp, Messenger, Telegram, Instagram, and web chats.

Key Capabilities

Visual Chatbot Builder : Create sophisticated conversation flows through a drag-and-drop interface, allowing non-technical team members to design and deploy bots in minutes without developer support.

Omnichannel Messaging Hub : Manage conversations from WhatsApp, Facebook Messenger, Telegram, Instagram, and web widgets in one inbox, eliminating platform-switching and providing consistent customer experiences.

Human-Bot Collaboration : Transition smoothly between automated responses and human agents within the same conversation thread, maintaining context and allowing staff to focus on complex issues.

AI-Powered Automation : Leverage GPT models for natural language understanding, intent recognition, and personalized responses, enabling your bots to handle nuanced customer interactions intelligently.

Workflow Automation : Set up triggers and actions based on customer inputs or events, automatically routing conversations, sending notifications, and integrating with external systems via webhooks.

Perfect For

A small e-commerce retailer was struggling with overwhelming customer inquiries across multiple channels. After implementing Tiledesk, they unified their WhatsApp, Facebook, and website support into one dashboard and deployed an AI agent that automatically handles 70% of product and shipping questions, allowing their two-person team to focus on complex issues.

A SaaS company needed to improve lead qualification on their landing pages. They created a Tiledesk chatbot that engages website visitors, asks qualifying questions, and schedules demos with sales reps only for qualified prospects. This increased qualified lead volume by 35% while reducing the sales team's time spent on unqualified leads.

Worth Considering

While Tiledesk offers impressive omnichannel capabilities, its analytics dashboard is less robust than some competitors. Advanced customizations may require some technical knowledge, and certain integrations are only available on paid plans. The free tier (1 user, 200 conversations/month) works well for small businesses, but growing companies will need the paid plans starting at €15/month for expanded capabilities.

Also Consider

Intercom: Better for businesses prioritizing advanced customer analytics and targeting tools, though at a significantly higher price point.

Tidio: Simpler interface with faster setup for websites needing basic chat capabilities without requiring complex multi-channel support.

Chatwoot: Another open-source alternative with potentially better multi-language support for global companies with diverse language requirements.

Bottom Line

Tiledesk stands out for unifying all major messaging platforms in one place while providing powerful, code-free bot building capabilities. Its open-source core offers flexibility other platforms lack, making it an excellent choice for businesses seeking to automate customer support across multiple channels without significant IT investment.